Senior LecturerDepartment of Education and Special
About Charlotte Arkenback-Sundström
Charlotte Arkenback (subject teacher degree for grades 4-9 and upper secondary school, special education degree specialising in mathematics development, PhLic in pedagogical work, and PhD in applied IT with a focus on educational science) is a researcher and university lecturer at the Department of Education and Special Education, University of Gothenburg since 2021. Charlotte has a background as a special education teacher and teacher in mathematics and natural sciences and has worked in various educational forms since 1990, including primary school, upper secondary school, adult education, and popular adult education. From 2013-2017, she was a member of the national research school Didactics of vocational subjects at the Department of Education and Special Education, University of Gothenburg. Charlotte obtained her licentiate degree in 2017 with a thesis on mathematical activities and competencies in an adult retail apprenticeships program for sales assistants. From 2017-2022, she was a member of the research school CUL - Centre for Educational Science and Teacher Research at the Department of Applied IT, University of Gothenburg, as well as the national research school GRADE - digital technologies in education (2018-2021). In 2022, she defended her thesis on how the digitalisation of the service encounter changes salespeople's work, learning and skills.
Charlotte's overall research interest is in communication, learning, and digital technologies in education, skills development, and professional practices. A specific focus is online instructional video types for service work and YouTube as a site for vocational learning. Based on how digitalisation is transforming the service sector, characterised by face-to-face encounters, this involves an interest in how digital technologies such as digital co-workers, artificial intelligence, and the Internet of Things are changing roles, work, and learning in the service encounter.
Charlotte is part of the research groups: Centre for Retailing at the School of Business, Economics and Law, University of Gothenburg, Vocational Education at the Department of Education and Special Education, as well as the international research groups PEP - Pedagogy, Education & Praxis and ALM - Adults Learning Mathematics.
From November 2022, Charlotte has a two-year postdoctoral position funded by the Swedish Retail and Wholesale Council. She works on the project: Salespeople's Skills Development for the Connected Service Encounter. One of the challenges facing the retail industry as digitalisation transforms how goods and services are bought and sold is salespeople's skills development. As digital technologies such as digital employees, artificial intelligence, and the Internet of Things are introduced to integrate digital and physical commerce, roles and activities in service encounters in physical stores are changing. Through action research in collaboration with store personnel, the project aims to explore how digital sales education and skills development addressing roles and competencies in the connected service encounter can be designed.
Charlotte has extensive experience in distance education and as a virtual and special education teacher in adult education. She teaches in the special education teacher programs and the vocational teacher program. She is the course leader for the mathematics courses in the special education teacher program, specialising in mathematics development.
Keywords: workplace learning, action research, practice theories, theory of practice architectures, digital technologies in work, education and learning, adult learning mathematics, mathematics difficulties in school and worklife
YouTube as a site for vocational learning: instructional video types for interactive service work in
Journal of Vocational Education and Training - 2023
A Postdigital Perspective on Service Work: Salespeople’s Service Encounters in the Connected
Postdigital Science and Education - 2022
Workplace Learning in Interactive Service Work: Coming to Practice Differently in the Connected Service
Teaching as pedagogical
Stephen Kemmis, Christine Edward-Groves, Rachel Jakhelln, Sarojni Choy, Gun-Britt Wärvik, Lisbeth Gyllander Torkildsen, Charlotte Arkenback-Sundström
Pedagogy, Education, and Praxis in Critical Times. Mahon, K., Edwards-Groves, C., Francisco, S., Kaukko, M., Kemmis, S., Petrie, K. (Eds.) - 2020
Critical Imaginaries and Reflections on Artificial Intelligence and Robots in Postdigital K-12
S Hrastinski, Charlotte Arkenback-Sundström, A D. Olofsson, S Ekström, Elin Ericsson, G Fransson, J Jaldemark, T Ryberg, L-M Öberg, A Fuentes, U Gustafsson, N Humble, P Mozelius, M Sundgren, Marie Utterberg
Postdigital Science and Education - 2019
TECHNOLOGY AND INFORMATION TECHNOLOGY IN WORK-BASED TRAINING OF SALESPERSONS - A RETROSPECTIVE STUDY OF RETAIL CHECKOUT TRAINING AND
13TH INTERNATIONAL TECHNOLOGY, EDUCATION AND DEVELOPMENT CONFERENCE (INTED2019) - 2019
What are we Educating Towards? Sales Assistants' Work in Digitalised Brick and Mortar
Proceedings of the 12th annual International Conference of Education, Research and Innovation. Paper i ICERI2019 Proceedings. - 2019
Work-Based Learning in a Digitalised Retail Checkout Practice Through the Lens of the Theory of Practice
Vocational Education and Training Research, Vol. II. Proceedings of the European Conference on Educational Research (ECER) 2019, Vocational Education and Training Network (VETNET) - 2019
Working as a Salesperson in the Digital Mobile Checkout - is it still to be regarded as an unskilled
Proceedings of the 25th ALM Conference: Boundaries and Bridges: adults learning mathematics in a fractured world. Mathematics conference incorporating NANAMIC 2018. Paper in ALM25 Proceedings - 2019
Work-Based Training of Salespersons - A retrospective study of Retail Checkout Training and
Proceedings of the 13th International Technology, Education and Development Conference, Paper i INTED2019 Proceedings - 2019
Arbetsplatsförlagt lärande i Kassan – att tillägna sig en digitaliserad
Att utveckla utbildningspraktiker - Analys, förståelse och förändring genom teorin om praktikarkitekturer - 2019
Teaching as Professional Practice. At the symposium: Pedagogy, Education and Praxis: An eleven-year progress report from an international research network. At the ECER conference, September 2019 in
Kemmis Stephen, Rachel Jekhelln, Charlotte Arkenback-Sundström, Gun-Britt Wärvik
At the symposium: Pedagogy, Education and Praxis: An eleven-year progress report from an international research network. At the ECER conference, September 2019 in Hamburg. - 2019
Matematik? – Nej, det handlar bara om sunt förnuft och rätt attityd. En studie av matematikinnehållande aktiviteter i lärlingsvux inom