Development and testing of an observation-based method to assess person-centred care
Person-centred care (PCC) is widely considered to be integral to high quality healthcare. A common strategy for assessing PCC in clinician-patient interactions is the use of direct-observation methods, where clinicians are observed and rated while they interact with patients. Although there are a number of existing direct-observation tools, many are repurposed, lack comprehensive psychometric evaluation, require extensive rater training, fail to specify how PCC is conceptualized, and have not involved patients in their development. The overall aim of this doctoral project is to develop and test a new observation-based method aimed to effectively, efficiently and reliably assess PCC in clinicians’ interpersonal interactions with patients. This tool is envisioned to contribute to implementation efforts and clinician training and evaluation.