Key pick-up
You can collect your key(s) on or after the first day of your contract. The key(s) must be collected in person, presenting a valid ID or passport. Please check here which type of identification is required, depending on your country of citizenship.
Key pick-up location
Keys are collected at Servicecenter Haga.
Address: Sprängkullsgatan 19, Gothenburg.
View on map.
You can find opening hours on the Servicecenter Haga website (link above). If you are unable to come during the opening hours on a given day, you will need to return on another day when the office is open. If the Service Center is closed when you arrive, we recommend staying at a hostel for the first night.
Invoice via your tenant account – Hogia DinHyresvärd
Your first invoice will be sent by email together with your login details for DinHyresvärd (https://hem.dinhyresvard.se/login). On your first invoice, you will find a personal code that you need to create your account at Din Hyresvärd’s tenant portal. The document linked below shows where to find the code on your first invoice:
All invoices issued through Din Hyresvärd (Hogia) are in Swedish. A glossary with English translations is available here:
Information regarding the following invoices will be provided via DinHyresvärd.
Please read all messages sent via Hogia DinHyresvärd carefully.
Payments
Can I pay several months in advance?
Yes, you can pay for a maximum of two months in advance. If you pay more than the stated amount on your monthly invoice, the surplus will stay in your account and be used for future rent payments.
Will I receive a refund if there is money left on my account when I leave?
No. We do not make refunds of extra accommodation fee paid in advance. Before you pay your last invoice, makes sure that there will be no money left on your account after the payment.
If there are money left on your account when you final invoice is issued, the final invoice will be adjusted to match your remaining balance.
Where can I check my balance?
You can check your account balance on your tenant portal "My Home" at Din Hyresvärd’s website.