Till sidans topp

Sidansvarig: Webbredaktion
Sidan uppdaterades: 2012-09-11 15:12

Tipsa en vän
Utskriftsversion

Mobile Applications as Ca… - Göteborgs universitet Till startsida
Webbkarta
Till innehåll Läs mer om hur kakor används på gu.se

Mobile Applications as Carriers of Institutional Pressures: A Case of the Finnish Taxi Industry

Paper i proceeding
Författare Karin Väyrynen
Arto Lanamäki
Juho Lindman
Publicerad i Nordic Contributions in IS Research Ed. Sune Dueholm MüllerJeppe & Agger Nielsen
ISBN 978-3-319-96367-9
Publiceringsår 2018
Publicerad vid Institutionen för tillämpad informationsteknologi (GU)
Språk en
Länkar https://doi.org/10.1007/978-3-319-9...
Ämnesord Taxi industry, Institutional pressures, Mobile apps
Ämneskategorier Informatik

Sammanfattning

While the worldwide market expansion of Uber has raised controversy, Uber has also received praise for its mobile phone app. Its many features – taxi ordering, pricing, real-time location information, paying, and service evaluation – have provided significant customer value. When Uber entered Finland in November 2014, few other taxi apps were available. Between 2014 and 2018, this shortage of taxi apps turned into an abundance, with many companies introducing their own taxi apps. By leaning on institutional theory, and more specifically by applying coercive, mimetic and normative pressures as a lens, we provide an explanation for why three Finnish taxi apps now resemble Uber in some features, whereas they differ in others. Based on our interviews, we can explain the present-day differences between these apps by coercive and normative pressures in the institutional environment of the Finnish taxi industry. We contribute to the IT and institutionalization research stream by illustrating how mobile applications as IT artefacts can be seen as carriers of institutional pressures materializing in the features they provide.

Sidansvarig: Webbredaktion|Sidan uppdaterades: 2012-09-11
Dela:

På Göteborgs universitet använder vi kakor (cookies) för att webbplatsen ska fungera på ett bra sätt för dig. Genom att surfa vidare godkänner du att vi använder kakor.  Vad är kakor?