Till sidans topp

Sidansvarig: Webbredaktion
Sidan uppdaterades: 2012-09-11 15:12

Tipsa en vän
Utskriftsversion

How are citizens´public s… - Göteborgs universitet Till startsida
Webbkarta
Till innehåll Läs mer om hur kakor används på gu.se

How are citizens´public service choices supported in quasi-markets?

Artikel i vetenskaplig tidskrift
Författare Agneta Ranerup
Lars Norén
Publicerad i International Journal of Information Management
Volym 35
Nummer/häfte 5
Sidor 527–537
ISSN 0268-4012
Publiceringsår 2015
Publicerad vid Institutionen för tillämpad informationsteknologi (GU)
Företagsekonomiska institutionen, Management & Organisation
Sidor 527–537
Språk en
Länkar dx.doi.org/10.1016/j.ijinfomgt.2015...
Ämnesord Electronic government; Quasi-markets; Decision support; Sociomateriality; Citizen
Ämneskategorier Data- och informationsvetenskap, Medie- och kommunikationsvetenskap, Annan samhällsvetenskap

Sammanfattning

Many countries have introduced quasi-market reforms that enable citizens’ choice in education, healthcare, and other public services. The research question in this paper is the following: How can Web-based decision support help citizens to make calculated public service choices in quasi-markets? In the theory section, the paper focuses on how decision support design helps citizens make such choices as they isolate, examine, and rank alternatives. A case study, set in Sweden, explores 14 cases of decision support in education, healthcare, elder care, and the public pension system. Decision support is most evident in the area of education, but decision support is found in the other areas as well. In most cases, the support consists of information on the right of choice and instructions on how to search among alternatives. Many areas permit direct comparisons, but some areas only permit more indirect comparisons. All 14 cases explain how to make a choice, but only a few cases offer a ranking device. The decision support for choice is inconsistent with the theoretical model of calculated choice in all aspects despite the trend toward greater consistency with the model. Our results call for a critical discussion of technology design that aids citizens as consumers or customers in their relationship with public services.

Sidansvarig: Webbredaktion|Sidan uppdaterades: 2012-09-11
Dela:

På Göteborgs universitet använder vi kakor (cookies) för att webbplatsen ska fungera på ett bra sätt för dig. Genom att surfa vidare godkänner du att vi använder kakor.  Vad är kakor?