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The socio-material pragmatics of e-governance mobilization

Artikel i vetenskaplig tidskrift
Författare Agneta Ranerup
Publicerad i Government Information Quarterly
Volym 29
Nummer/häfte 3
Sidor 413-423
ISSN 0740-624X
Publiceringsår 2012
Publicerad vid Institutionen för tillämpad informationsteknologi (GU)
Sidor 413-423
Språk en
Länkar dx.doi.org/10.1016/j.giq.2012.02.01...
Ämnesord E-government, E-governance, Actor-Network Theory, portal, healthcare, principle of symmetry, e-government, information-systems, trajectories, citizens
Ämneskategorier Annan teknik, Teknik och social förändring

Sammanfattning

E-governance, with reference to the relationship between the individual and the state, develops in dense networks of human and technological actors. However, mobilization of information technology in e-governance is not a straightforward instantiation of such ambitions but rather a tinkering process in which actors and their interests are combined and transformed. In this paper we examine this idea by investigating the development of a Swedish national public healthcare portal representing a complex, multilevel, and political environment. In this endeavour, the principle of symmetry from Actor-Network Theory and an event-based approach in the analysis play important roles. We show that the development process involves envisioning the future (even if vaguely), implementing concrete ideas about technological functionality and platforms, reconciling diverse interests, prioritizing and framing political concerns and breakdowns, and working toward realization of abstract goals. In this process, the technological actors play a role as important as that of the human actors. The paper concludes that e-governance relationships emerge that rest upon socio-material pragmatics influenced by political transformations that are often unanticipated. (C) 2012 Elsevier Inc. All rights reserved.

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