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Consequences of Feedback Environment in Human Service Organizations

Rapport
Författare Anders Pousette
Christian Jacobsson
Publiceringsår 1999
Publicerad vid Psykologiska institutionen
Språk en
Länkar https://psy.gu.se/digitalAssets/128...
Ämnesord feedback, role ambiguity, job satisfaction, organizational commitment, human service organizations, structural equation models.
Ämneskategorier Psykologi

Sammanfattning

Pousette, A. & Jacobsson, J. Consequences of feedback environment in human service organizations. Göteborg Psychological Reports, 1999, 29, No. 7. This paper investigates the consequences of feedback on role ambiguity and work attitudes in human service work. Questionnaires including measures of positive and negative feedback from different sources, role ambiguity, job satisfaction and organizational commitment were developed. Survey data were obtained from 604 human service workers in three different Swedish organizations: public insurance, social rehabilitation and a psychiatric hospital. Two latent factors of feedback were identified using confirmatory factor analysis: positive feedback and negative feedback. Positive and negative feedback were related to role ambiguity in all three samples simultaneously. Positive feedback was found to reduce role ambiguity, while negative feedback contributed to role ambiguity. In the psychiatric hospital sample, positive and negative feedback were related to role ambiguity, job satisfaction and organizational commitment in three alternative structural equation models. As expected, role ambiguity was strongly related to job satisfaction and organizational commitment. However, there was no support for a direct relationship between the feedback factors and job satisfaction or organizational commitment. Instead the relationships between feedback and work attitudes were mediated by role ambiguity. The implications for future research as well as for management in human service work are discussed.

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