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Knowledge Management Strategies and Processes in Agile Software Development: A Systematic Literature Review

Artikel i vetenskaplig tidskrift
Författare R. A. B. Ouriques
K. Wnuk
T. Gorschek
Richard Berntsson Svensson
Publicerad i International Journal of Software Engineering and Knowledge Engineering
Volym 29
Nummer/häfte 3
Sidor 345-380
ISSN 0218-1940
Publiceringsår 2019
Publicerad vid Institutionen för data- och informationsteknik (GU)
Sidor 345-380
Språk en
Länkar dx.doi.org/10.1142/s021819401950015...
Ämnesord Knowledge management, agile software development, knowledge processes, development teams, tacit knowledge, business, model, organizations, coordination, challenges, agreement, barriers, firm, Computer Science, Engineering, affee ee, 1985, academy of management review, v10, p89
Ämneskategorier Programvaruteknik

Sammanfattning

Knowledge-intensive companies that adopt Agile Software Development (ASD) rely on efficient implementation of Knowledge Management (KM) strategies to promote different Knowledge Processes (KPs) to gain competitive advantage. This study aims to explore how companies that adopt ASD implement KM strategies utilizing practices that promote the KPs in the different organizational layers. Through a systematic literature review, we analyzed 32 primary studies, selected by automated search and snowballing in the extant literature. To analyze the data, we applied narrative synthesis. Most of the identified KM practices implement personalization strategies (81%), supported by codification (19%). Our review shows that the primary studies do not report KM practices in the strategic layer and two of them in the product portfolio layer; on the other hand, in the project layer, the studies report 33 practices that implement personalization strategy, and seven practices that implement codification. KM strategies in ASD promote mainly the knowledge transfer process with practices that stimulates social interaction to share tacit knowledge in the project layer. As a result of using informal communication, a significant amount of knowledge can be lost or not properly transferred to other individuals and, instead of propagating the knowledge, it remains inside a few individuals' minds.

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