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Leaders' strategies for dealing with own and their subordinates' stress in public human service organisations

Artikel i vetenskaplig tidskrift
Författare Katrin Skagert
Lotta Dellve
Mats Eklöf
Anders Pousette
Gunnar Ahlborg
Publicerad i Appl Ergon
Volym 39
Nummer/häfte 6
Sidor 803-11
ISSN 0003-6870
Publiceringsår 2008
Publicerad vid Institutionen för medicin, avdelningen för samhällsmedicin och folkhälsa
Sidor 803-11
Språk en
Länkar www.ncbi.nlm.nih.gov/entrez/query.f...
Ämnesord ledarskap,stress,hälso- och sjukvård,coping,kommunikation
Ämneskategorier Hälso- och sjukvårdsorganisation, hälsopolitik och hälsoekonomi, Kommunikationsvetenskap, Övrig annan samhällsvetenskap

Sammanfattning

Despite the acknowledged key role of leaders for psychosocial work environment, few studies focus on how leaders can decrease work-related stress. To gain deeper knowledge of leaders' perceptions and strategies for dealing with their own and their subordinates' stress in public human service organisations (HSO), qualitative interviews were made with leaders from hospitals and regional social insurance offices (n=21), and analysed in line with grounded theory method. The leaders handled subordinates' stress and perceived leadership demands by acting as shock absorber (core category) and used strategies characterised as leading in continuous change whilst maintaining trustworthiness. To cope with their own stress from perceived leadership demands, they tried to sustain their own integrity (core category) by either identifying with or distancing themselves from the leader role. The strategies for dealing with leaders' own and subordinates' exposures to stressors was pervaded by perceived leadership demands and are probably influencing each other. Supportive structures and improved communication about everyday dilemmas seem to be needed in order, not just to prevent stress reactions, but to improve the basic conditions for practicing leadership in HSO.

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