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Sharing of Mobile Tools: An ethnographic Workplace Study in a Car Repair Shop

Conference paper
Authors Niclas Andreasson
Johan Axelsson
Jonas Kuschel
Published in Proceedings of the 25th Information Systems Research Seminar in Scandinavia
Publication year 2002
Published at Department of Applied Information Technology (GU)
Language en
Subject categories Information technology


This paper reports from an ethnographic field study conducted in a car repair shop. Our focus is a computer-based maintenance-system provided by Volvo, used for serving the software systems controlling several components in the car. The system is designed as a cart, made mobile for transportation within the car repair shop. Several findings are presented in this paper, like problems sharing this mobile industrial tool amongst several people working in a car repair shop, physical design constraints and limited mobility of the tool within a car repair stall. Based on these findings concrete design implications are presented, as an aim to influence designers working with industrial artefacts.

Page Manager: Webmaster|Last update: 9/11/2012

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