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Decentralized Remote Diagnostics: A Study of Diagnostics in the Marine Industry

Conference paper
Authors Jonas Kuschel
Fredrik Ljungberg
Published in People and Computers XVIII — Design for Life
Pages 211-226
ISBN 1-85233-900-4
Publication year 2004
Published at Department of Applied Information Technology (GU)
Pages 211-226
Language en
Keywords remote diagnostics, empirical study, collaboration, local
Subject categories Information technology

Abstract

We present the results of a study of diagnostics work in the marine industry, with the purpose of exploring design implications for remote diagnostics. We divide diagnostics work in three analytical categories, called ‘defining the problem’, ‘investigating cause and solving the problem’, and ‘involving central experts’. The three main characteristics of these categories are; the importance of being co-located with each other and the boat, the collaborative practice, and the reliance of local knowledge. Against this background, we suggest a decentralized approach to remote diagnostics, which focuses on the local service technician. The decentralized approach suggested contrasts our research from the prevailing centralized model of remote diagnostics, in which the local technician plays a minor role.

Page Manager: Webmaster|Last update: 9/11/2012
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