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Searching the intranet: Corporate users and their queries

Conference paper
Authors Dick Stenmark
Published in Proceedings of ASIS&T 2005, Charlotte, North Carolina October 28-November 2
Publication year 2005
Published at Department of Applied Information Technology (GU)
Language en
Links www.viktoria.se/~dixi/publ/asist05....
https://gup.ub.gu.se/file/98189
Keywords intranet search engine, log file analysis
Subject categories Informatics

Abstract

By examining the log files from a corporate intranet search engine, we have analysed the actual web searching behaviour of real users in a real business environment. While building on previous research on public search engines, we apply an alternative session definition that we argue is more appropriate. Our results regarding session length, query construction and result page viewing confirm some of the findings from similar studies carried out on public search engines but further our understanding of web searching by presenting details on corporate users’ activities. In particular, we suggest that search sessions are shorter than previously suggested, search queries have fewer terms than observed for public search engines, and number of examined result pages is smaller than reported in other research. More research on how corporate intranet users search for information is needed.

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