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Rationalities in the Design of Public E-Services:The Case of Quasi-Markets for EDucation

Journal article
Authors Agneta Ranerup
Published in Journal of E-government
Volume 3
Issue 4
Pages 39-64
Publication year 2006
Published at Department of Applied Information Technology (GU)
Pages 39-64
Language en
Keywords rationalitet, offentliga e-tjänster, diskurs, portaler
Subject categories Media and Communication Technology, Other Social Sciences not elsewhere specified, Technology and social change

Abstract

In a critical endeavour, the rationalities existing in the design of public e-services are investigated using the quasi-market for education in Sweden as an example. This study explores the following questions: (1) What rationalities exist in the discourse on the design of public e-services? (2) What can be said about these rationalities from the point of view of a critical perspective on the design of public e-services in a quasi-market situation? The study shows that in the processes of design economic, service, networking as well as institutional and ideological rationalities appear. In the specific context of a quasi-market for education, public e-services might be seen as part of the emergent construction of the market adding new complexities to these rationalities.

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