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Experts' contribution to strategy when strategy is absent. A case study of quality experts in hospitals

Journal article
Authors Roy Liff
T. Andersson
Published in Public Management Review
Pages 21
ISSN 1471-9037
Publication year 2020
Published at Gothenburg Research Institute (GRI)
Pages 21
Language en
Keywords Agent, competing logics, experts, managers, partner, steward, public management, health, consequences, organization, partnership, government, framework, agents, uk, Business & Economics, Public Administration
Subject categories Economics and Business


This study investigates how new categories of experts can contribute to strategy development in public organizations. Interplay between managers and experts was analysed using principal-agent theory, stewardship theory, and partnership theory, each assigning the experts different kinds of strategic contribution. Results show that experts may contribute to an iterative and emergent strategy process as stewards through a consultative process method that lets the means guide the goals. Experts' knowledge of what other actors in the organization perceive as important guides the experts' application of the technical methods and processing.

Page Manager: Webmaster|Last update: 9/11/2012

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