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Digital Maturity in the Public Sector: Design and Evaluation of a new model

Conference contribution
Authors Johan Magnusson
Andreas Nilsson
Published in SWEG2020
Publication year 2020
Published at Department of Applied Information Technology (GU)
Language en
Links https://gup.ub.gu.se/file/208009
Keywords Digital government, maturity models, public sector, e-government, digital maturity
Subject categories Public Administration Studies

Abstract

In the quest for digital government, public sector organizations find themselves in dire need of models to aid them in the strive for digitalization. Unfortunately, many of the existing models are built on assumptions that today may prove problematic and less than purposive. This action design study presents the design and evaluation of a new method for digital government maturity assessment. The model is derived from a literature review where pre- requisites for successful digitalization were sought, resulting in the two dimensions of digital capability and digital heritage. The model was evaluated in a pilot-study involving 17 public sector organizations through a combination of qualitative and quantitative methods. The results show that the model has a high degree of reliability and expressed value for the intended users. These findings are discussed in relation to previous literature and implications.

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