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Smartphones for Migrant Integration: A Lifeline, Bridging or Surveillance tool? Migrants’ perceptions of surveillance and social logins in mobile resources

Conference paper
Authors Nataliya Berbyuk Lindström
Sylvana Sofkova Hashemi
Dina Koutsikouri
Published in 27th European Conference on Information Systems, ECIS 2019: Information Systems for a Sharing Society. 10-11 June 2019, Stockholm
Publication year 2019
Published at Department of Applied Information Technology (GU)
Department of Pedagogical, Curricular and Professional Studies
Language en
Keywords migrant, social login, surveillance, mobile resources
Subject categories Educational Sciences


Sweden is a highly digitalized society, rapidly changing into a multicultural one. Though migrants use smartphones in their migration journeys and, upon reaching host societies, for integration, i.e. learning language, culture and developing contacts with locals, there are certain potential risks in relation to surveillance. This study explores the use of mobile resources for integration purposes by newly arrived migrants in Sweden, in particular from the perspective of surveillance. Further, it aims to analyze the available mobile resources for migrant integration and how these resources are designed, with special focus on the use of social logins. Mapping of mobile resources in combination with 15 focus-group interviews with newly arrived migrants is used. The results show that the migrants are concerned about surveillance and consciously avoid using the resources in which social logins are required, preferring email as a sign-in option. The mapping of the resources shows that the majority of the resources have multiple sign-in options, including Facebook, Google and email. None has a social login as a sole sign-in, and many resources require no sign-in. Thus, the existing resources pose no apparent risk from the social media surveillance perspective for the migrants to use them. However, as in further development of resources social logins might become needed to track user progress, migrants’ concerns about surveillance should be taken into consideration.

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