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Unexpected Problems Associated with the Federated IT Governance Structure in Robotic Process Automation (RPA) Deployment

Working paper
Authors Aleksandre Asatiani
T Kämäräinen
E Penttinen
ISBN 978-952-60-8698-9
Publisher Aalto University
Place of publication Espoo, Finland
Publication year 2019
Published at Department of Applied Information Technology (GU)
Language en
Links https://aaltodoc.aalto.fi/bitstream...
Keywords governance structure, federated IT governance, Robotic Process Automation (RPA), deployment, case study
Subject categories Economics and Business, Business Administration, Computer and Information Science, Other information technology, Information technology, Information technology, Information Systems

Abstract

We investigate the federated IT governance structure in RPA deployment. Due to the inherent nature of RPA being an exemplary instantiation of lightweight IT, federated governance structure (avoiding fully centralized or fully decentralized modes) is arguably a viable option for governance. However, our case study in Telco with numerous RPA implementations reveals some unexpected problems associated with the federated governance structure. These problems emerge from difficulties in reusing the RPA components and elements across business units as well from difficulties in striking the right balance between centralization and local needs. Our study contributes to the literature on lightweight IT and IT governance by critically assessing the benefits and drawbacks associated with one specific mode (federated) of governing lightweight IT (RPA).

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