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Immigrant parents’ experiences of communicating with healthcare professionals at the neonatal unit: An interview study

Journal article
Authors Katarina Patriksson
Stefan Nilsson
Helena Wigert
Published in Journal of Neonatal Nursing
Volume 25
Issue 4
Pages 194-9
ISSN 13551841
Publication year 2019
Published at Institute of Health and Care Sciences
Pages 194-9
Language en
Links https://doi.org/10.1016/j.jnn.2019....
Keywords Families, Immigrant, Interpreter, Neonatal unit, Phenomenological hermeneutics, Qualitative
Subject categories Nursing

Abstract

© 2019 Neonatal Nurses Association Background: When newborn children of immigrants require care in a neonatal unit, parents frequently encounter not only a new language, but also a new healthcare organisation. Aim: To examine parents’ experiences of communication with healthcare professionals in a neonatal unit when language barriers are present. Method: Twenty interviews were conducted with families who spoke Arabic and had a child who had been cared for at one of five neonatal care units, level II-III in western Sweden. The interviews were analysed using a phenomenological hermeneutic approach. Results: The main theme, having the opportunity to exercise one's parental role, included four themes encountering emotional warmth, feeling accepted, encountering a lack of understanding, and compensating for inadequate language skills. Conclusion: It is not only language barriers that affect communication between parents and healthcare professionals; different expectations and pre-understandings are also of importance.

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