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Opportunities and challenges for technology development and adoption in public libraries

Conference paper
Authors Sofia Serholt
Eva Eriksson
Peter Dalsgaard
Raphaëlle Bats
Alix Ducros
Published in Proceedings of the 10th ACM Nordic Conference on Human-Computer Interaction
ISBN 978-1-4503-6437-9
Publisher ACM
Place of publication New York
Publication year 2018
Published at
Language en
Links https://dl.acm.org/citation.cfm?doi...
Keywords Ethnography, Library, Multi-site, Participatory design, Public knowledge institutions, Technology adoption
Subject categories Library and information science, Interaction Technologies

Abstract

In this paper, we discuss opportunities and challenges for technology development and adoption in public libraries. The results are based on a multi-site comparative study and thematic analysis of ethnographic work in three libraries, each in a different European country. The results explore the socio-technical practices, understandings, and perspectives of library staff and patrons when it comes to the role(s) and function(s) of libraries today. The contributions, which aim at informing the design and implementation of new digital services in public libraries, are two-fold. Firstly, the main findings from the study is presented under six themes. Secondly, a list of key opportunities and challenges focusing on 1) media and technology literacy, 2) institutional transformation and technical infrastructures, 3) resource constraints among library staff, and 4) a shift in focus towards supporting activities.

Page Manager: Webmaster|Last update: 9/11/2012
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