To the top

Page Manager: Webmaster
Last update: 9/11/2012 3:13 PM

Tell a friend about this page
Print version

Conceptualizing dysfuncti… - University of Gothenburg, Sweden Till startsida
Sitemap
To content Read more about how we use cookies on gu.se

Conceptualizing dysfunctional consequences of performance measurement in the public sector

Journal article
Authors Sven Siverbo
Mikael Cäker
Johan Åkesson
Published in Public Management Review
ISSN 14719037
Publication year 2019
Published at Department of Business Administration, Accounting
Language en
Links https://doi.org/10.1080/14719037.20...
Keywords control system, dysfunctional consequences, Performance measurement
Subject categories Business Administration

Abstract

Performance measurement (PM) has become increasingly popular in the management of public sector organizations (PSOs). This is somewhat paradoxical considering that PM has been criticized for having dysfunctional consequences. Although there are reasons to believe that PM may have dysfunctional consequences, when they occur has not been clarified. The aim of this research is to conceptualize the dysfunctional consequences of PM in PSOs. Based on complementarity theory and contingency theory we conclude that dysfunctional consequences of PM are a matter of interactions between PM design and PM use, between control practices in the control system and between PM and context.

Page Manager: Webmaster|Last update: 9/11/2012
Share:

The University of Gothenburg uses cookies to provide you with the best possible user experience. By continuing on this website, you approve of our use of cookies.  What are cookies?