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’High Quality Emergency Response, That’s What It Is’. Mobile Phones and Social Media as Tools for Coping with Trauma

Conference contribution
Authors Ylva Hård af Segerstad
Published in 68th Annual ICA conference, “Voices”. Prague, Czech Republic, 24-28 May 2018
Publication year 2018
Published at The Linnaeus Centre for Research on Learning, Interaction, and Mediated Communication in Contemporary Society (LinCS)
Department of Applied Information Technology (GU)
Language en
Keywords Bereaved parents; mobile phones; social media; online grief support communities
Subject categories Human Aspects of ICT, Other Humanities not elsewhere specified


The death of a child has been recognized as the most devastating loss an individual may experience in life, leaving the grieving parents with a life-long process of adaptation to the trauma. In societies where death is a near-taboo, implicit norms require mourning to be limited both in expression and duration. This reduces possibilities for coping with the situation, and bereaved parents experience a lack of support and understanding both from health care and in their everyday life. However, the affordances of mobile technologies and social media offer bereaved parents new possibilities for support in their process of adapting to the loss of a child. Based on surveys and interviews with members and moderators in a closed community on Facebook, this study shows that the possibility of “high quality emergency response” through instant access to peers available through social media and mobile technologies is of vital importance to grieving parents.

Page Manager: Webmaster|Last update: 9/11/2012

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