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Language technology and 3rd wave HCI: Towards phatic communication and situated interaction

Chapter in book
Authors Lars Borin
Jens Edlund
Published in New Directions in Third Wave Human-Computer Interaction: Volume 1 - Technologies / edited by Michael Filimowicz, Veronika Tzankova.
Pages 251-264
ISBN 978-3-319-73355-5
ISSN 1571-5035
Publisher Springer International Publishing
Place of publication Cham
Publication year 2018
Published at Department of Swedish
Pages 251-264
Language en
Keywords language technology, speech technology, human-computer interaction
Subject categories Language Technology (Computational Linguistics), Computational linguistics, Linguistics, Phonetics


In the field of language technology, researchers are starting to pay more attention to various interactional aspects of language – a development prompted by a confluence of factors, and one which applies equally to the processing of written and spoken language. Notably, the so-called ‘phatic’ aspects of linguistic communication are coming into focus in this work, where linguistic interaction is increasingly recognized as being fundamentally situated. This development resonates well with the concerns of third wave HCI, which involves a shift in focus from stating the requirements on HCI design primarily in terms of “context-free” information flow, to a view where it is recognized that HCI – just like interaction among humans – is indissolubly embedded in complex, shifting contexts. These – together with the different backgrounds and intentions of interaction participants – shape the interaction in ways which are not readily understandable in terms of rational information exchange, but which are nevertheless central aspects of the interaction, and which therefore must be taken into account in HCI design, including its linguistic aspects, forming the focus of this chapter.

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