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Initiating the Internet of Things: Early adopters’ expectations for changing business practices and implications for working life

Chapter in book
Authors Ulrika H. Westergren
Ted Saarikko
Tomas Blomquist
Published in The Internet of People, Things and Services: Workplace Transformations
Pages 111-131
ISBN 9781138742321
Publisher Routledge
Place of publication New York, NY
Publication year 2018
Published at Department of Applied Information Technology (GU)
Pages 111-131
Language en
Keywords technological frames, internet of things, early adopters, work practices
Subject categories Information Systems, Social aspects, Human Aspects of ICT


Abstract [en] The Internet of Things (IoT) is estimated to grow at an exponential rate in the coming years. In this chapter, we investigate 21 Swedish firms, all early adopters of the IoT, but in different contexts: product firms, service providers, and technology developers. Through the lens of technological frames, we show how initial expectations are tied to the generation and analysis of data, with potential to influence new work practices, create enhanced business offerings, and nurture strategic collaborations. We also point out the importance of finding a balance between privacy and security and showing transparency in the use of data. Specifically, we conclude that in order for firms to successfully implement IoT into organizational processes they have to 1) change their work practices accordingly; 2) make sure that they have access to all needed competencies, be they internal or external; and 3) create an environment of trust that will leverage privacy concerns.

Page Manager: Webmaster|Last update: 9/11/2012

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