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TRANSFORMATION OF COMPETENCE – THE EFFECTS OF DIGITALIZATION ON COMMUNICATORS' WORK

Conference paper
Authors Charlotte Arghavan Shahlaei
Masood Rangraz
Dick Stenmark
Published in Proceedings of the 25th European Conference on Information Systems (ECIS), Guimarães, Portugal, June 5-10, 2017
ISBN 978-989-20-7655-3
Publication year 2017
Published at Department of Applied Information Technology (GU)
Language en
Links aisel.aisnet.org/ecis2017_rp/13/
https://gup.ub.gu.se/file/206892
Keywords Competence, Digitalization, Neo-STS, Work
Subject categories Information Systems, Social aspects

Abstract

Studying human competence in relation with digitalization is currently an under-researched area within information systems scholarship. This paper presents a response to the contemporary calls within the IS field for studying the changes brought on by the advent of digitalization. Based on indepth interviews with professional communicators, we illustrate the effects of digitalization on the formation of work related competences. Employing a new sociotechnical system approach (Neo-STS), we analyze and illustrate the effects of digitalization in multiple ways. First, we propose that any further study of competence cannot be inadvertent to the phenomenon of digitalization. Second, we suggest a new approach for studying competence in relation with digitalization as opposed to studying “digital competence”. Third, by applying a Neo-STS perspective, we provide a substantiated explanation of the transformation of competences in the work of communicators.

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