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Improving communication among healthcare workers: a controlled study

Journal article
Authors Mats Eklöf
Gunnar Ahlborg
Published in Journal of Workplace Learning
Volume 28
Issue 2
Pages 81-96
ISSN 1366-5626
Publication year 2016
Published at Institute of Medicine, School of Public Health and Community Medicine
Department of Psychology
Pages 81-96
Language en
Links dx.doi.org/10.1108/jwl-06-2015-0050
Keywords Healthcare, Communication, Team learning, team climate inventory, group innovation, interventions, questionnaire, validation, workplace, patient, stress, Education & Educational Research
Subject categories Health Sciences

Abstract

Purpose - This paper aims to test the effects on aspects of workplace communication relevant to teamwork, and social support, in hospital units, of a dialog training (DT) intervention based on knowledge of key quality aspects related to interpersonal work-related communication among healthcare workers. Design/methodology/approach - A cluster randomized controlled study conducted among approximately 300 Swedish healthcare workers employed at ten hospital units. Workplace communication was measured in the form of participative safety, trust/openness, and social support. Effects were tested at three-month and six-month follow-ups. Repeated measurements were made. Findings - The results indicated that DT had a positive influence on participative safety and social support from managers. A positive tendency was observed for trust/openness. Originality/value - Developing and practicing good staff communication in hospital units is an important area for interventions designed to improve job performance and health.

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