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An analysis of business models in Public Service Platforms

Journal article
Authors Agneta Ranerup
Helle Zinner Henriksen
Jonas Hedman
Published in Government Information Quarterly
Volume 33
Issue 1
Pages 6-14
ISSN 0740-624X
Publication year 2016
Published at Department of Applied Information Technology (GU)
Pages 6-14
Language en
Links www.sciencedirect.com/science/artic...
Keywords E-government; business models; New Public Management;Digital platform
Subject categories Computer and Information Science, Political Science, Media and Communications, Other Social Sciences

Abstract

Public Service Platforms (PSPs) are a new type of technology platform. They are based in the philosophy of New Public Management (NPM) and support public services for citizens in quasi-markets. This article increases our understanding of the business models behind these PSPs in terms of their Value Propositions, structures, networks, and financing. We interviewed representatives from 14 PSP providers in four public sectors in Sweden: education, healthcare, elder care, and public pensions. We identified a “Traditional view” with its focus on public agencies and neutral information and an “Emerging view” that includes dialogues, user evaluations, long-term perspectives on choice, promotion of the ideal of choice, and self-promotion by public agencies. The article contributes to research with its empirical example of the digitalization of NPM and the underlying business logic of PSPs.

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