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Coaching leadership training in High-Tech Settings: An Analysis of a Coaching leadership program in the Swedish Telecom Industry

Journal article
Authors Max Rapp-Ricciardi
Joseph Schaller
Danilo Garcia
Trevor Archer
Published in The International Journal of Mentoring and Coaching
Volume 8
Issue 3
Publication year 2015
Published at Department of Psychology
Centre for Ethics, Law, and Mental Health
Language en
Keywords Coaching leadership, Coaching, Culture, Feedback, Active Listening, SBR-model, GROW-model
Subject categories Psychology


There is a continuous need for empirical evidence regarding the impact and experience of coaching leadership. The purpose of this study was to describe the effects from a coaching leadership program. The results indicated that the majority of the participants in the program used the skills acquired during the program (e.g., communication skills, feedback giving/receiving) as part of their managerial practices. Female managers and managers with less leadership experience reported a major improvement in communication skills compared to males and more experienced managers, respectively. The study contributes to the empirical examination of coaching practices in a Swedish Telecom Industry operating globally. Future research may need to explore further how to design programs that engage diverse groups of managers in multicultural settings.

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