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Conceptions of decision quality and effectiveness in decision processes according to administrative officers and investigators making decisions for others in three Swedish public authorities

Journal article
Authors Carl Martin Allwood
Ilkka Salo
Published in Human Service Organizations: Management, Leadership, & Governance
Volume 38
Issue 3
Pages 271-282
ISSN 2330-3131
Publication year 2014
Published at Department of Psychology
Pages 271-282
Language en
Links dx.doi.org/10.1080/23303131.2014.89...
Keywords conceptions, decision effectiveness, decision making, decision quality, decisions for others, domain specificity, organizations
Subject categories Psychology

Abstract

This study investigated conceptions of decision quality and efficiency held by administrative officers from three Swedish public authorities (the Tax Board, the Social Insurance Agency, and the Police Authority) with respect to decisions made for other people. Research on conceptions of decision quality held by decision makers making decisions for themselves shows that decision outcome is emphasized. In contrast, the participants emphasized aspects relating to the communication step in the decision process as relevant for decision quality. This relates to the accountability aspect of decision making. Differences among the three organizations indicate the importance of domain-specific aspects.

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