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Swedish Citizens’ Opinions on Decision Support in Primary Healthcare

Journal article
Authors Agneta Ranerup
Anna Bendz
Lars Norén
Published in Electronic Government, an International Journal
Volume 10
Issue 2
Pages 151-170
ISSN 1740-7494
Publication year 2013
Published at Department of Business Administration
Department of Applied Information Technology (GU)
Centre for Consumer Science
Department of Political Science
Pages 151-170
Language en
Keywords primary care; choice; technology; consumerism; information; e-markets; healthcare; the Web; e-health
Subject categories Economics and Business, Other Social Sciences, Political Science

Abstract

Choice reform in public healthcare includes the expectation that citizens will choose a healthcare provider. This paper investigates the informational support they need in order to choose a primary healthcare provider. The study is based on an electronic survey (n=990) in Sweden. The Callon and Muniesa model is used as the paper’s theoretical framework. This model, which describes the sequential phases of isolating alternatives, examining alternatives, and ranking and making choices, emphasizes that technological devices support consumer choice. The paper concludes that public healthcare web portals and information leaflets are more popular platforms than private healthcare web portals and social networks. The data citizens find most useful for examining alternatives are waiting times, doctors’ competences and reception. The paper makes suggestions for the design of technological devices citizens can use to choose healthcare providers. The theoretical framework shows the technological and political character of information used to support choice.

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