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Studying the Implications of Cloud-based delivery models on public IT procurement: A switching cost perspective

Conference paper
Authors Johan Magnusson
Andreas Nilsson
Published in eChallenges e2011, Florence, Italy
ISBN 9781905824274
Publication year 2011
Published at Centre for Business Solutions (CFA)
Department of Business Administration, Accounting
Department of Applied Information Technology (GU)
Language en
Keywords Public sector, Procurement, IT, Services, switching costs, Cloud Computing
Subject categories Business Administration


Public sector IT procurement has received limited interest from the research community, despite the vastness and importance of the phenomena. Following contemporary developments in a “turn-to-services”, with more and more of the total IT environment being supplied through cloud-based delivery models, this paper explores the potential in using switching costs as an approach for studying public sector IT procurement. Through presenting and contrasting two theoretical models for switching cost estimation, this paper discusses the use of switching costs as a perspective in the study of public sector IT procurement of cloud-based services. As the results show, switching costs is a valuable way ahead, and the paper lists some design implications for research into the field.

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