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AN EVENT QUALITY SCALE FO… - University of Gothenburg, Sweden Till startsida
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Journal article
Authors John Armbrecht
Published in Event Management
ISSN 1525-9951
Publication year 2019
Published at Department of Business Administration, Marketing Group
Centre for Tourism
Language en
Keywords Event quality scale; Experience; Participatory events
Subject categories Business Administration


Research question: This study focuses on the perceived quality of participatory event experiences by addressing the following question: What are the important aspects of the event experience? Research methods: The aim is to develop and refine a scale to measure the quality of the event experience for runners at a participatory event. The objective is to combine, apply, test, and refine the existing scales to increase our understanding of the perceived quality of events among amateur running athletes. Both affective and cognitive dimensions are included in the scale. Based on seven dimensions and 36 items, a formal scale development process is adopted. The data consist of 1923 observations collected during a participatory event with approximately 60,000 registered participants. Results: The seven-factor model, including immersion, surprise, participation, fun, social aspects, hedonic aspects and service quality, was gradually revised in favour of a four-factor solution: service quality, hedonic aspects, fun and immersion. As a result, 73.1% of the variance is extracted. Implications: This study contributes to a refined scale measuring the perceived event quality of participatory events. Service quality accounts for more than half of the variance extracted. Researchers should continue to develop research on the critical experiential dimensions in an event context. Furthermore, the links between the constructs need attention. The results suggest that event organizers should evaluate their events and event portfolios based on the scale and take actions to increase the perceived quality of these events.

Page Manager: Webmaster|Last update: 9/11/2012

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