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Building an Effective Software Issues Scorecard: An Action Research Report from the Automotive Domain

Conference paper
Authors Rakesh Rana
Tommy Lagercrantz
Miroslaw Staron
Published in Proceedings - 2018 IEEE 15th International Conference on Software Architecture Companion, ICSA-C 2018
Publication year 2018
Published at Department of Computer Science and Engineering (GU)
Software Center
Institutionen för data- och informationsteknik, Software Engineering (GU)
Language en
Keywords action research, defect database, information need, scorecard, software development, software issue
Subject categories Software Engineering, Embedded Systems, Computer Systems

Abstract

© 2018 IEEE. A large number of mature software companies use data and analytic for status monitoring of their projects and to help improve their decision making at different levels within the organization. Dashboards or scorecards also provide common platform for different stakeholders to access information they need for tracking the status of projects of their interest. Further data from software issues database can provide real and observable indicators to track the quality of given product during its development and testing. The study presented here reports on distinct and evolution of information needs of different stakeholder groups interested in tracking such data. The action research report documents the evolution of software issues scorecard as it is extended to meet information need of specific user groups. A roadmap for future into how such scorecard can be made more effective is also presented.

Page Manager: Webmaster|Last update: 9/11/2012
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