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Improving the experience for software-measurement system end-users: A story of two companies

Journal article
Authors H. Y. Wang
Regina Hebig
Published in Information and Software Technology
Volume 103
Pages 216-225
ISSN 0950-5849
Publication year 2018
Published at Department of Computer Science and Engineering (GU)
Pages 216-225
Language en
Links dx.doi.org/10.1016/j.infsof.2018.06...
Keywords Measurement systems, End-user experience, Performance, measurement program, time, long, Computer Science
Subject categories Computer and Information Science

Abstract

Context Software measurement systems are used in large companies to provide developers with up-to-date feedback and metrics. Objective: However, the front-ends of these systems are often not ready to provide a real-time experience for the end-users, who sometimes have to wait minutes before visualizations are provided. Method: In this paper, we present the case studies of two large international companies and compare alternative technological setups for measurement system front-ends used and explored within these companies. We use a publicly available data-set for a performance evaluation and to analyze the results. Results: For both companies we found significant performance differences between the alternative setups. However, in one of the companies these differences are not there for large data-sets. Furthermore, we found that not all setups enable the visualization of the newest available data. Conclusions: Our results indicate that the choice of the visualization component has a larger impact on the performance than the choice of the data storage. However, companies are also willing to invest into setups that ensure that visualized measures are always up-to-date.

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