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Creating a safety net for patients with depression in primary care; a qualitative study of care managers' experiences.

Journal article
Authors Irene Svenningsson
Camilla Udo
Jeanette Westman
Shabnam Nejati
Dominique Hange
Cecilia Björkelund
Eva-Lisa Petersson
Published in Scandinavian journal of primary health care
Volume 36
Issue 4
Pages 355-362
ISSN 1502-7724
Publication year 2018
Published at Institute of Medicine, Department of Public Health and Community Medicine
Pages 355-362
Language en
Links dx.doi.org/10.1080/02813432.2018.15...
www.ncbi.nlm.nih.gov/entrez/query.f...
Subject categories Family Medicine

Abstract

The aim of this study was to explore nurses' experiences and perceptions of working as care managers at primary care centers.Qualitative, focus group study. Systematic text condensation was used to analyze the data.Primary health care in the region of Västra Götaland and region of Dalarna in Sweden.Eight nurses were trained during three days including treatment of depression and how to work as care managers. The training was followed by continuous support.The nurses' experiences and perceptions of working as care managers at primary care centers.The care managers described their role as providing additional support to the already existing care at the primary care center, working in teams with a person-centered focus, where they were given the opportunity to follow, support, and constitute a safety net for patients with depression. Further, they perceived that the care manager increased continuity and accessibility to primary care for patients with depression.The nurses perceived that working as care managers enabled them to follow and support patients with depression and to maintain close contact during the illness. The care manager function helped to provide continuity in care which is a main task of primary health care. Key Points   The care managers described their role as an additional support to the already existing care at the primary care center.  •  They emphasized that as care managers, they had a person-centered focus and constituted a safety net for patients with depression.  •  Their role as care managers enabled them to follow and support patients with depression over time, which made their work more meaningful.  •  Care managers helped to achieve continuity and accessibility to primary health care for patients with depression.

Page Manager: Webmaster|Last update: 9/11/2012
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