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An Example of an Application of the Semiotic Inspection Method in the Domain of Computerized Patient Record System

Conference paper
Authors Weronika Tancredi
Olof Torgersson
Published in Studies in Health Technology and Informatics, proceedings of MedInfo2013
Volume 192
Pages 471-475
ISBN 978-1-61499-288-2
Publication year 2013
Published at Department of Applied Information Technology (GU)
Pages 471-475
Language en
Links dx.doi.org/10.3233/978-1-61499-289-...
Keywords Semiotic Inspection Method (SIM), Computerized Patient Record System (CPR), Expert Usability Evaluation, Work-flow, Flow, Interface Navigation
Subject categories Human Computer Interaction

Abstract

Efficiently navigating through an interface and conducting work tasks in flow is what GUI designers strive for. Dental professionals, who alternate between examination and treat-ment of a patient and insertion of data into the Computerized Patient Record system, particularly need an interface that would facilitate the workflow. In this paper we present an in-spection evaluation of an existing and widely used Computer-ized Patient Record system. The Semiotic Inspection Method was applied with the expectation that the method could pro-vide evidence that task flow, navigation and wayfinding were major usability issues of the interface. Also expected was that the Semiotic Inspection would reveal the means and strategies used in the interface in order to communicate the flow. The analysis conducted using the Semiotic Inspection Method showed inconsistencies in the communication of the way for-ward through the interface. In addition, the profile of the us-ers, regarding digital skills, appears to be ambiguous. Finally, the strategies used in the interface for conveying the workflow could be identified as well.

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