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The ERP App Store: Diverging and converging stakeholder interests in a PaaS ecosystem

Conference paper
Authors Andreas Nilsson
Johan Magnusson
Published in Lecture notes in Business Information Processing, Springer. 16th International Conference, BIS 2013, Poznań, Poland, June 19-21, 2013, Proceedings
Volume 157
Issue 2013
Pages 38-49
ISBN 978-3-642-38365-6
Publication year 2013
Published at Centre for Business Solutions (CFA)
Department of Business Administration, Accounting
Pages 38-49
Language en
Keywords app store, packaged software, enterprise resource planning, ecosystem, platform strategies
Subject categories Economics and Business


This study addresses stakeholder perceptions in Platform as a Service (PaaS) ecosystems. Inherent in the platform strategy is dependence between those stakeholders that own the platform and those supplying the added functionality. This is investigated through an in-depth case study of a one ERP Vendor’s implementation of a platform strategy. Through employing the technology of app stores, the vendor intends to shift from delivering software as a service (SaaS) to PaaS. The study identifies and discusses relational issues impacted by the new business model emerging from the platform strategy. The results show that the introduction of a platform strategy brings with it the threat of restructuring the business model and power relationships nested in the ecosystem. This is discussed from a platform governance perspective.

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