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Ironic Crisis Communication? Reflections on Three Videos by the Swedish Rail Company SJ

Journal article
Authors Orla Vigsø
Published in Nordicom Review
Volume 2013
Issue 2
Pages 123-134
ISSN 1403-1108
Publication year 2013
Published at Department of Journalism, Media and Communication (JMG)
Pages 123-134
Language en
Links www.nordicom.gu.se/common/publ_pdf/...
Keywords rhetoric, crisis communication, irony, humour, PR
Subject categories Media and Communications, Languages and Literature

Abstract

Humour and irony are normally not recommended within crisis communication. So when the main Swedish rail company SJ in January 2011 issued three short videos taking an ironical stance on the company and its damaged reputation, it attracted a great deal of attention. But the good will generated by this unexpected irony was apparently never fully understood by the management, and was thus lost or directly undermined by their subsequent communication. This article addresses the specific case of SJ’s crisis communication in early 2011, with particular interest in the question of the use of humour and irony in a crisis situation.

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Denna text är utskriven från följande webbsida:
http://www.gu.se/english/research/publication/?publicationId=187723
Utskriftsdatum: 2020-02-27