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Personas in Uniform: Police Officers as Users of Information Technology

Journal article
Authors Erik Borglund
Urban Nuldén
Published in AIS Transactions on Human-Computer Interaction
Volume 4
Issue 2
Pages 92-106
ISSN 1944-3900
Publication year 2012
Published at Department of Applied Information Technology (GU)
Pages 92-106
Language en
Keywords Personas, Temporal structures
Subject categories Informatics


This paper discusses information technology in the contemporary policing context and presents a research approach that aims to capture and describe a multifaceted account of police work. There is a need to further analyze the constitution of the uniformed user and the use environment in this domain. Data from extensive ethnographic fieldwork are analyzed. Personas and scenarios are used in this paper to illustrate the properties and conditions of police work. Evidence from the study suggests that personas and scenarios can make the daily work visible and support the emergent design of information systems in the dialogue between designers and users. The paper concludes that personas and their scenarios provide a richer description of the specifics of a context and a design space. A scenario is used to show characteristic properties and the emergence of work practice in relation to the design of information systems.

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