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Exploring communication processes in workplace meetings: A mixed methods study in a Swedish healthcare organization

Journal article
Authors Caroline Bergman
Lotta Dellve
Katrin Skagert
Published in Work : A journal of Prevention, Assesment and rehabilitation
Volume 54
Issue 3
Pages 533-541
ISSN 1051-9815
Publication year 2016
Published at Institute of Medicine, School of Public Health and Community Medicine
Pages 533-541
Language en
Links dx.doi.org/10.3233/WOR-162366
Keywords dialogue, hospital, Meeting, qualitative method, workplace health promotion
Subject categories Public Health, Global Health, Social Medicine and Epidemiology, Communication Studies

Abstract

BACKGROUND: An efficient team and a good organizational climate not only improve employee health but also the health and safety of the patients. Building up trust, a good organizational climate and a healthy workplace requires effective communication processes. In Sweden, workplace meetings as settings for communication processes are regulated by a collective labor agreement. However, little is known about how these meetings are organized in which communication processes can be strengthened. OBJECTIVE: The aim of this study was to explore communication processes during workplace meetings in a Swedish healthcare organization. METHODS: A qualitatively driven, mixed methods design was used with data collected by observations, interviews, focus group interviews and mirroring feedback seminars. Data were analyzed using descriptive statistics and conventional content analysis. RESULTS: The communication flow and the organization of the observed meetings varied in terms of physical setting, frequency, time allocated and duration. The topics for the workplace meetings were mainly functional with a focus on clinical processes. Overall, the meetings were viewed not only as an opportunity to communicate information top down but also a means by which employees could influence decision-making and development at the workplace. CONCLUSIONS: Workplace meetings have very distinct health-promoting value. It emerged that information and the opportunity to influence decisions related to workplace development are important to the workers. These aspects also affect the outcome of the care provided. © 2016 - IOS Press and the authors. All rights reserved.

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