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The Authentic Voice of Dictionary Users - Viewing Comments on an Online Learner´s Dictionary Before and After Revision.

Conference paper
Authors Ann-Kristin Hult
Published in Proceedings of the XVI EURALEX International Congress: The User in Focus. 15-19 July 2014, Bolzano/Bozen. Bolzano/Bozen: EURAC research.
Pages 237–247
ISBN 978-88-88906-97-3
Publication year 2014
Published at Department of Swedish
Pages 237–247
Language en
Links www.euralex.org/elx_proceedings/Eur...
Keywords ordboksanvändning, inlärningsordbok, frågeformulär
Subject categories Swedish language

Abstract

This paper deals with comment field data from two web questionnaire surveys, performed in 2007 and 2011, about the use and users of the Swedish Lexin Dictionary (SLD), an online monolingual learner’s dictionary. The SLD underwent comprehensive revision in between the two studies. In order to evaluate the update I compare the respondents’ comments on SLD before and after the revision. The two sets of comment field data are categorised by the types of comments expressed and by the information categories mentioned. As it turns out, respondents do seem happier with the new version of SLD. Generally, there are more positive comments after the revision than before and the information categories mentioned are more often set in positive contexts in the latter data. In addition, the majority of respondents in 2011 belong to the dictionary’s target group, which was not the case in 2007. Although respondents seem more satisfied with the new version of SLD, the two sets of comment field data contain largely the same kind of criticism, as for example in comments concerning (usually the lack of) lemmas and examples.

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