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Relationship Marketing

Course
GM1114
Master’s level
7,5 credits (ECTS)

About

The primary purpose of any business is to win and keep customers. Its competitors also seek to do the same. Most successful firms have developed capabilities for attracting customers through their marketing programs. But they have shown mixed results when it comes to retaining these customers. Relationship Marketing helps businesses in successfully implementing strategies aimed at winning and retaining customers profitably. It is also helping businesses shift from a short-term transaction based mode of operation in their interactions with customers to a long-term relationship mode.

Prerequisites and selection

Requirements

To be eligible for the course Relationship Marketing, the participant must fulfil the entrance qualifications for one of the Master of Science programmes at the Graduate School.