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In vitro fertilization health care professionals generally underestimate patients' satisfaction with quality of care.

Artikel i vetenskaplig tidskrift
Författare Herborg Holter
Ann-Louise Gejervall
Kia Borg
Ann-Kristin Sandin Bojö
Matts Wikland
Bodil Wilde Larsson
Christina Bergh
Publicerad i Acta obstetricia et gynecologica Scandinavica
Volym 96
Nummer/häfte 3
Sidor 302–312
ISSN 1600-0412
Publiceringsår 2017
Publicerad vid Institutionen för kliniska vetenskaper, sektionen för kvinnors och barns hälsa, Avdelningen för obstetrik och gynekologi
Sidor 302–312
Språk en
Länkar dx.doi.org/10.1111/aogs.13080
www.ncbi.nlm.nih.gov/entrez/query.f...
Ämneskategorier Reproduktionsmedicin och gynekologi

Sammanfattning

Previous studies have mainly compared professionals' and patient's ratings of the importance of different care aspects, finding poor agreement between the groups concerning patient-centered quality of care. There is still little known about the professionals' knowledge of how patients' experience the quality of care they receive during in vitro fertilization (IVF) treatments. The aim of this study was to investigate how IVF health care professionals estimate patients' experience of patient-centered quality of care and if certain factors influenced the IVF professionals' perceptions and IVF patients' experience of quality of care.All 16 IVF public and private clinics in Sweden participated in this cross sectional study. A total of 268 IVF health care professionals and 3298 patients (women and men) undergoing IVF treatment between January and May 2015 participated by answering the validated questionnaire "Quality from the patient's perspective of in vitro fertilization treatment" (QPP-IVF).Healthcare professionals significantly underestimated patients' satisfaction with the patient-centered quality of care they received in all aspects measured. Both patients and professionals rated the most deficient factors to be 'responsibility/continuity', 'participation' and 'availability'. Healthcare professionals and patients belonging to private clinics evaluated patient-centered care as significantly better than professionals and patients at public clinics in almost all aspects measured.The results of this study will increase the professionals understanding of the patients' experiences during IVF treatment and provide additional knowledge when identifying areas to prioritize in order to improve quality of care. This article is protected by copyright. All rights reserved.

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